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frequently asked questions





1.Q: Are you a manufacturer or trading company?


A: We are aprofessional manufacturer of many kinds of plasma and flame CNC cutting machinesince 2011.


2.Q: I am not sure whether this machine suitablefor my work?


A: Don’t worry,just tell us your working materials, max working area and cutting thickness,then we will recommend you the most suitable machine for you.


3. Q: How to place the order?


1) Tell us the cutting material, cutting size,cutting thickness, etc., the more detailed the better.

2) After review your requirements, we offer you bestoption and quotation.

3) Price confirmed, we could proceed the order andarrange shipment to you.


4. Q: What is the payment terms, MOQ, warranty,delivery time?


A: payment terms:30% down payment with order by T/T, the balance will be paid on delivery.

MOQ: 1 set,usually FOB Shanghai

Warranty: 12 monthfollowing delivery

We offer online24-hour service, by skype, email etc. You can contact us any time, if urgent,please call us.

 

5. Q: How can you guarantee the quality of themachine?


A: Our product hasbeen passed the CE certificate. We are also ISO9001 social audited factory, andalso supply the certificate as your requirement, which can ensure high quality throughoutthe manufacturer process.

We haveprofessional engineers can help you solve problems no matter before sales, orafter-sales. We also support engineers to go abroad to help training on how toinstall and use the machines.

 

6. Q: How to install and run the machine?


A: Our technicianhave installed the machine before shipping, for some small parts installation,we will send detailed training video, user’s manual along with the machine. 98%of our customers learned by themselves. If you have any problems, we haveengineers to go abroad for training.

 

7. Q: Whatothers things we need after we bought your machine?


A: Withplasma cutting: need plasma power source and air compressor. You can matchplasma power supply by yourself, or buy together with the cutting machine fromus, it’s optional for you. If you buy from us, we will connect the wires of theplasma power source and CNC cutting machine, it’s more convenient for yourusing.

 

8. Q: How can Ido if the machine goes wrong?


A: With suchproblems, onlie service is offered, you could contact us.

Also weoffer engineer delivery service. Please contact us asap, and don’t try to fixthe machine by yourself or some else. We will response with 12 hours as quickas we can solve it for you.

 

9. Q: What isthe package?


A: 3 layerspackages to protect the machine. Outside: steel craft case, middle: covered byfoam to protect the machine from shaking, inside: covered by plastic film forwaterproof.

 

10. Q: Will the packagedamaged during transportation?


A: Ourpackage is strong enough and considered all the possible damage factors whichis very safe for sea shipping and raod transport. We are confident because wehave exported to 180 countries worldwide. So please don’t worry, you willreceive the CNC cutting machine in good condition.



 Address: 

Factory Address: ADD:YangGuang 1st Road,Miaoshan,Hongshan District, Wuhan,China,Wuhan Kaierbei CNC Technology Co.,Ltd

Tel: 0086 (0)27 87929655 Fax: 0086 (0)27 87413947Whatsapp/wechat: 86 18064016480

Email: cutterxu@hotmail.com